Returns & Exchanges

Returns Policy

We accept returns on non-sale items that are in original packaging, unused, unworn, and unwashed within 14 days of receipt. Please follow our returns/exchanges process (here). If items do not meet our requirements for return, they will be shipped back to you in lieu of a refund. Shipping and handling charges are non-refundable (exceptions may apply).

Exchange Policy

Exchanges follow the same guidelines as our return policy and can be processed (here). Please note that we do not hold items while waiting for a return. If your selected option is out of stock, a refund will be issued to the original form of payment.

NOTE: In many cases, we may not have the product/size you wish to exchange for, so we recommend checking our (size chart) and placing an order for the correct product/size you want and start the return process.

Returns on Sale Items

Sale and clearance items are not eligible for refunds or exchange and are considered final sale. If we receive returned sale items, the package will be returned at the expense of the customer and no refund will be issued.

Damaged Items/Incorrect Order

If you receive an item that is damaged, defective, or incorrect please (contact us) with your order number, a picture of the item in question, and a brief explanation of the damage/defect/or wrong item and we will correct the issue from there.

Returns & Exchanges Process

If item(s) fit within our returns guidelines please provide your order number, item(s) which you wish to return, and pictures of your Item(s) to confirm return eligibility. After you send the item(s), let us know the package is on its way and once we receive it, we’ll process your refund. Please allow 7-10 business days for the credit to appear on your account after your return is processed.

For Exchanges, follow the above instructions then include the item/size you wish to exchange for. Once we receive your exchange, we’ll send out your replacement. We recommend you reference our (size chart) to ensure correct sizing.                                                            

Send returns/exchanges to the following address:

PLAYPRINTZ RETURNS
7217 Zest St.
San Diego, CA 92139

PLAYPRINTZ EXCHANGES
7217 Zest St.
San Diego, CA 92139

 

Our policy lasts 14 days. If 14 days have gone by since you've received your order, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Since all our products are made to order we can't offer exchanges or refunds unless there is something wrong with the product. Contact us at support@playprintz.com and we will work things out. ❤