Frequently Asked Questions

Yes! Every product is made to order. You can upload your own design or request a personalized name, text, or graphic.

Our live preview tool lets you see your design before checkout. If needed, we’ll email you a mock-up for approval.

You can request changes or cancellations within 12 hours of placing your order. After that, production begins and changes may not be possible.

Orders are processed in 2–4 business days. Delivery within the U.S. usually takes 5–10 business days depending on your location.

Currently, we only ship within the United States.

Please contact us within 7 days of delivery with photos of the issue. We’ll replace or refund your order.

Since our products are custom-made, returns are generally not accepted unless the item is damaged, defective, or incorrect.

PlayPrintz is based in the U.S. and partners with trusted print providers to fulfill orders nationwide.

You can reach us through our Contact Us page or email us directly at support@playprintz.com.